Cancellation conditions


Unilateral termination by the contract partner:

  • up 15 days befor arrival free cancellation
  • from 14 days before arrival 90 % of the total price

Free cancellation reasons at COVID-19

  • The hotel is located in a restricted area or is officially closed (lockdown)
  • Arrival is not possible because the borders are closed by the authorities
  • If a trip is unreasonable and you would have to quarantine after arrival or departure

Cancellation reasons with COVID-19 not free of charge

  • You do not want to arrive, but arrival is possible
  • You are ill (also with COVID-19)

We recommend that you take out travel cancellation insurance. If you fall ill with COVID-19 we offer you the possibility to rebook your booking once upon presentation of a medical certificate.

To a travel cancellation insurance